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Frequently Asked Questions

REGISTRATION AND ACCOUNT

How can I create an account?

Starting out with Olympia is fast and easy. You can create an account by simply clicking the ‘SIGN UP’ button in the top right corner. Then you fill in all the basic information and confirm your email address. All newly registered users can get a welcome bonus for the first deposit.

What should I do if I can’t remember my registered email address?

Our friendly 24/7 live chat support can quickly assist you in real time to retrieve your email address. Click the yellow live chat icon in the bottom right corner, or email us at [email protected]. You will experience the best troubleshooting and reclaim your email address in no time.

What should I do if I have forgotten my password?

If you forgot your password, you can get a new password immediately using the forgot password page. If you run into any issues, our friendly 24/7 support team will help you in real time via chat: the yellow icon at the bottom right of this page will open it. Or, you can email us at [email protected].

Can I change my email address?

Unfortunately, there’s no way you can change it. Please use the relevant email address while creating your account. Keep in mind that you can have only one profile at Olympia.Casino.

How can I confirm my phone number?

Contact support team on WhatsApp\Telegram, where we can see your phone number or provide the screenshot from your mobile phone with the full number to Online-chat.

Is all my information secure on Casino?

We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.

Can I close my account for a specified amount of time?

Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our support team close your account with a possibility to reopen it later. Just contact us directly via Live Chat or send us an email to [email protected]. Our support team works 24/7 and will sort everything out as fast as possible.

VERIFICATION

Is it necessary to upload documents?

Verification is not obligatory, but can be requested by the Casino.

What documents should I provide?

To verify your account, upload the following documents into your profile (Documents tab):

  • a photo of your ID from both sides (should be valid);
  • a selfie with your ID card;
  • a photo of your bank card **####;
  • a document proving your address (shouldn't be older than 90 days).

It can take a while to review the document, so if you see a pending status, don't worry, it means it hasn't been approved yet. If your document is rejected, you will receive an email notification with the reason for the rejection. When your account is verified, you will also receive an email notification.

How long does the verification process take?

On average, document verification is processed within 24 hours or less.

GAMES

Are the games fair?

At olympia.casino, we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Apart from that, all games hold necessary Random Number Generation certificates.

Can I play the casino games without spending any money?

Yes, all players are able to practice or play their favourite games without any risk of losing real money. Just click “Play for Fun” to load a game in the demo play mode.

Why can’t I play X games?

Certain games, including all jackpot and progressive jackpot games, are not available to play if you have an active bonus. If you try to enter a game that you are not allowed to play with a bonus, you will receive a message that the game is not available.
Details: https://www.olympia.casino/bonus-terms-and-conditions
If you want to play games using the bonus funds, you can choose from these: https://www.olympia.casino/games/bonus-play.

What happens if the game I’m playing freezes in the middle of a round?

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases, it is usually played on the server and the winnings, if any, are added to your balance.

I can’t get the casino game to start when I click the link. What should I do?
  • Check your Flash and Java software versions. To play any of the games, your devices must have the latest versions installed.
  • Check your Internet connection because you might have lost it.
  • Clear your browser cache and cookies, restart the browser and try again.

In case it still does not work, contact our Support Team. We will find a solution to any of such problems!

BONUSES

How to activate a casino bonus without deposit?

1. Click on the menu button in the top left corner.
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2. Select the “PROFILE” section from the list.
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3. In the “Bonuses” section, enter the promo code in the corresponding field and activate it.
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4. The bonus will appear if you entered it correctly. If you see an error, then check the correctness of the promocode entered or contact support. Bonuses may not work if you have multiple accounts or email is not verified.

How to activate a casino bonus with deposit?

1. Click on the menu button in the top left corner.
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2. From the menu select the orange “DEPOSIT” button.
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OR visit the content page of the DEPOSIT bonus and click on the corresponding button there.
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3. You will see a deposit window. Enter the promo code to receive a bonus and click ADD.
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4. Once you activate the promo code, you can proceed to place the required deposit.
5. All the activated bonuses can be found in the Promo section.

DEPOSITS & WITHDRAWALS

I can’t get the casino game to start when I click the link. What should I do?

Please wait a few minutes, sometimes the delay could be caused by a loaded payment system. If after 15 minutes the money is still not credited, please send a screenshot with the transaction data and your email to our Support Team.

Why has my card deposit failed?

Every bank has their own policies on online gambling. This means you may get your deposit declined by your bank if they have strong policies against permitting casino-related card transactions.
You can contact the bank, and they should be able to give you a reason for this, but unfortunately some of them just won’t approve online betting.
Also, this may happen due to several reasons:

  • the card has limits for Internet payment;
  • you entered an incorrect verification code;
  • you entered incorrect card details;
  • your card is issued in another currency and doesn’t have a conversion.

If everything is OK with the card, please contact the customer support team.

Can I deposit, for example, by card and cash out in Bitcoin?

Withdrawal of funds can only be made to the payment account previously used for replenishment. If for any reason you cannot use the same account to withdraw funds (for example, due to closure or expiration), then you need to make a minimum deposit amount from another payment account. You can then use this account to withdraw funds.

What happens if I send my deposit to another address or deposit lower than the minimum amount?

As we do not have any access over the actual transfer being made (this is done via the blockchain and miners), funds that are sent to another address or do not meet the minimum deposit threshold are unfortunately lost.

Can I use my wife’s, brother’s, husband’s or friend’s cardwallet?

No, it’s forbidden. The Account may be deposited only using payment accounts (e.g. credit card, bank account, e-wallet, etc.), owned by and registered (issued, opened) in the name of the Customer.

How long does withdrawal process take?

We will process your withdrawals within 12 hours. However, for reasons beyond our control, withdrawals may take longer in some cases.

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